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Business Users

Residential Users

Customer Support

Client Area

Press Center

 

Overview of Support Area

Configuring and Using ITBN's ISDN Connection

 

Virus and Trojan Information Center

 

System Security Information

 

Internet Tools and Utilities Center

 

System Maintenance Center

 

Web Hosting Support Center

 

Email Support Center and Spam solutions.

 

Submit a Request to our Support staff

 

 

 
   Support Overview

 

Welcome to the ITBN Support Pages. These pages aim to provide our customers with help with some of the more common problems encountered. If the information you require cannot be found here please do no hesitate to contact us on our 24 hour support number. Use the buttons on the left to navigate to each spport area. An overview of each section is provided below:

 

 

Internet Connection Center Go...

  Maintenance Center Go...
 
 
Information on setting up your ISDN dialup connection to ITBN, as well as general iformation about ISDN.
 
Information on general system maintenance including how to check your hard disk for errors and methods to speed up your system if it is running slowly.

 
  Antivirus Center Go...
  Web Hosting Center Go...
 
 
Information on keeping your computer safe from viruses, trojans and other malicious software.
 
Information on hosting your site with ITBN including how to upload files to and from our server, and how to download and analyze your IIS server logs.

 
  Security Center Go...
  Email Center Go...
 
 
Information on keeping your system updated with the latest service packs, security patches and critical updates, as well as help with keeping your system safe from hackers.

 
Information on accessing your bj-shuma.net email account via POP access or via webmail. Also, help with SPAM and how to combat it.

 
  Internet Tools Center Go...
  Request Support Go...
 
 
Information on browser plugins and other tools to help you get the most out of your internet connection.
 
Contact one of our support representatives for help.
 

 
    24hr Customer Support

Beijing (English)
+86 10 8202 3900

Beijing (Chinese)
+86 10 8202 1155

Shanghai
+86 21 5131 0202

    Internet Settings

Beijing ISDN Number
96603

Primary DNS
203.93.84.5

Secondary DNS
211.99.155.18

    Email Settings

Email Address
user@bj-shuma.net

POP Address
pop.itbn.com.cn

SMTP Address
smtp.itbn.com.cn

 

 
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